Posted by JJ Miller
We are currently in the Web 2.0 World Wide Web era. It is a concept that was developed by Darcy DiNucci in 1999 and then popularized by Tim O’Reilly. It is the idea that the internet we engage with now is participatory of social in nature. The date of full Web 2.0 is not exactly determined. However, we do know that this change occurred in the mid 2000s. Prior to participatory web (Web 2.0), Web 1.0 is considered a one-way exchange of our information. While users could search and engage somewhat over the World Wide Web, the information was pushed or projected to the user. Even most question and answer or company managed chat forums were moderated by the company or organization source. There were limits to the amount in which users could actually interact with each other or companies. Web 2.0 introduced World Wide Web users to social media platforms, blogs, and other interactive technologies. Wikipedia Web 2.0
Photo source Wikipedia
The change in internet user engagement also effected technical writing professionals. The traditional static content of books and Web 1.0 content, now needed to be an interactive, living document. Digital advancements in technical writing during the Web 1.0 era included creating microgenres of content such as Frequently Asked Questions or online forums and also the PDF that allowed content to maintain its intended form for printing. Fast forward to Web 2.0, and technical writers are finding themselves becoming technological experts. Some of the ways technical writers have had to evolve their knowledge and specialties are: learning the digital publishing software tools to create user friendly and accessible content, understand web content and be able to use those platforms to create user-engaging content such as embedded maps, videos, calendars, etc., and to also be able to create engaging micro-content for webpages as opposed to writing long documents or novels.
In additional to content creation and management for general World Wide Web users, e-learning has also opened up many opportunities in technical writing. In Rachel Spilka’s book, Digital Literacy for Technical Communication (2010), she references that in 2008, the Society for Technical Communication (STC)’s Instructional Design and Learning Special Interest Group has grown significantly and 20% of all STC members belonged to it. Some technological knowledge required by technical writers in this field include: authoring tools used to create e-learning content such as Dreamweaver, Flash, Captivate, and Illustrator, learning content management systems (LCMS), and learning management systems.
Many other specialty avenues exist for technical writers thanks to the development of Web 2.0. Although the transitions over the most recent decades have been an uphill battle at times, technical writers have also gained the ability to diversity their career and have more interaction with content consumers. Web 3.0 is beginning to be rumored about. This will mean much more Artificial Intelligence involvement into our World Wide Web. It will be very interesting to see how the technical writing career field evolves involving Artificial Intelligence. Could it mean more new opportunities or could Artificial Intelligence take over some technical writing roles and responsibilities? I sure it won’t be long before we begin to transition to Web 3.0 given the rapid advancement of internet technologies.