In Kenichi Ishii’s article “Implications of Mobility: The Uses of Personal Communication Media in Everyday Life,” he broaches the topic mobile communications and relationships in everyday life. Specifically, one area he explores is the use of mobile communications in public areas. In general, Ishii found that mobile phone users are criticized for violating the implicit rules of public space. When thinking about these implicit rules in everyday life, it makes sense. We all have encountered times when we have witnessed loud or annoying phone conversations in public. Despite public cell phone use being something that everyone finds annoying, many people continue to do. Perhaps they do it to feel important, or less alone, but no matter the reason, for better or worse, these private conversations have an audience.
I have a coworker who frequently makes private cell phone calls at work. Even though she steps aside to a “private” area to makes these calls, there is little privacy. I’ve found out more about her mother’s health conditions, her sister’s financial problems and issues dealing with internet providers than I care to know. The first time I heard it happen I thought it was a little odd, but because it was about her mother’s health issues I figured it was situational. As it continued to happen, it was made clear that she doesn’t realize that these private conversations are very public. These are things that she normally would not share with me (or probably the majority of my coworkers), yet she seems oblivious to it. Its not that I’m trying to eavesdrop on her calls, but the one sided conversation is so apparent to anyone within ear shot.
Luckily, Psychology Today has an explanation for why we find these conversations to annoying. In part, its because cell phone conversations are generally louder than a face to face conversation. Forma and Kaplowitz found that cell phone conversations are 1.6 times louder than in person conversations– a slight difference, but noticeable nonetheless. Because its hard not to overhear, and the lack of respect this implies for the others around you is grating.
In addition to loudness, these conversations are irritating because they are intruding into our consciousness. Lauren Emberson, a psychologist from Cornell University found that when you hear a live conversation, you know what everyone is saying because it’s all there for you to hear. In contrast, when you hear a cell phone conversation, you don’t know what the other person is saying, so your brain tries to piece it all together. Because this takes more mental energy than simply hearing both sides of the conversation, it leaves less energy to allocate to whatever else you might be doing.
When is it Okay or Not Okay to Use Cell Phones
A study from the Pew Research Center found about three-quarters of all adults, including those who do not use cellphones, say that it is “generally OK” to use cellphones in unavoidably public areas, such as when walking down the street, while on public transportation or while waiting in line. In contrast, they found that younger generations are more accepting of cell phone use in public. While the definition of “cell phone use” in this study was not clearly defined, it generally is presumed that it means holding a conversation rather than texting.
For instance, only half of young adults found it okay to use cell phones in restaurants, this activity was frowned upon by older generations. Places where cell phone use is considered unacceptable in both groups include family dinner, movie theaters or worship services.
Enough is Enough: Cell Phone Crashing
Greg Benson had enough of annoying people talking loudly in public and decided to take things into his own hands. To fill a void in a layover in an airport he came up with the idea of “cell phone crashing”. In “crashing” the prankster sits next to someone talking on their phone, and then proceed to fill in the gaps left in the one-sided conversation. When one person said “What should we have for dinner?” into the phone, he responded, “I don’t know. Steak and potatoes sound good.” pretending to talk on his own phone. The whole process is filmed with a camera hidden from afar as the hilarity ensues. While the video may give you a few laughs, it may also help you reconsider how public your cell phone conversations in public really are.
So, what do you think? Should mobile devices be banned in certain areas? Or is this an infringement on our rights?
Elise Hurley and Amy Kimme Hea were spot on when they said that their students were reticent to use social media for work or business because “assumptions about professionalism and credibility seem too high a price to pay for use,” referring to the permanency of posts. I appreciated how in the article, Hurley and Hea outlined how they walked through steps to help their students understand how technical communication and social media can and should coexist.
While Chris Pirillo (# 10 tip) said to be true to an individual blogger’s voice, the advice applies to technical communicators for a company as well. Companies will have a strong online presence partially by maintaining consistency in both their design as well as their tone and way of blogging or conveying information. Weaving all information through links on different social media platforms helps the company’s reach grow as well.
On a personal note, I avoid social media platforms. While I do have a Facebook account, I do not have the app on my phone, so I find that I look at it fewer and fewer times a week. In this way I do not fit the standard Millennial profile. Perhaps I am like Hurley and Hea’s students, and still need to be convinced that intentional social media messages can be beneficial for my brand, and not be a liability down the road.