Collaborative, Efficient, and Overwhelmed with Online Services
Posted by Angie Myers
Five years ago, Toni Ferro and Mark Zachry wrote about the use of publicly available online services (PAOSs) among knowledge workers associated with the technology sector. In their article “Technical Communication Unbound: Knowledge Work, Social Media, and Emergent Communicative Practices” in the December issue of Technical Communication Quarterly, Ferro and Zachry reported that the majority of knowledge workers surveyed used PAOSs for at least part of their workweek. Knowledge workers used them an average of 25% of their week, and a small percentage used them 80-100% of the time.
As a digital media director, I am a knowledge worker associated with the technology sector, so I decided to take a look at my own work processes in 2018. For my job, graduate school, and in my personal life, I use most of the services, tools, and social media platforms that Ferro & Zachry discuss.
Almost all of the PAOSs I use are well known, but there are a few that are unique to the type of work I do including Zencastr for recording podcasts online. Motion Array is a site with royalty-free music and effects for video editing. Interact is a service that helps me create online quizzes. If you include all of these tools, I am among the group of knowledge workers who use PAOSs 80-100% of the time.
My list of PAOSs does not include all of the applications I use for work. I use a MacBook Pro laptop with apps such as QuickTime to record websites and Preview to edit photos. I also use browsers such as Chrome, Safari, and Firefox with plug-ins for specific uses such as downloading video and full-page screen shots. I have an iPhone with apps such as Voice Memos to record audio tracks. Plus, I use other software and applications that are mostly subscription-based and provided by my employer: Adobe Premier Pro, Adobe Audition, Adobe Acrobat, and Microsoft Office 365 which includes PowerPoint, Excel, and Word. There are also apps for services in the physical world such as Uber and Southwest that I use for work and in my personal life.
In my current position, I produce videos and often need to share large video files. To do that, I use Dropbox and Google Drive. In the past, I used Hightail, which was once called YouSendIt. Every few years, one of the services I use will be sidelined by a new one. I find that it’s best to work with the ones that are most familiar to my clients. Occasionally, I’ll need to learn the features of a PAOS that is new to me such as Vimeo because my client prefers it over the video player I normally use, which is YouTube.
My clients expect me to be up to date on all sorts of PAOSs and new technologies. Often, they rely on me to train them as well. It’s all on-the-job training. If I need to learn a new PAOS or app, I Google it. I also watch video tutorials on another PAOS, Lynda.com, which I just found out is now part of LinkedIn. I enjoy learning the latest apps and services, and many of them help me work collaboratively and efficiently. The downside is that I never feel like an expert at any of them, and at times, it can be overwhelming trying to remember all of the various passwords and platforms. I find that browsers can be helpful by storing login information, and luckily, most services are user-friendly if not user-centered with a not-so-steep learning curve.
As Ferro & Zachry noted, Former Secretary of Labor Robert Reich said in the 1990s that the U.S. economy was shifting from manufacturing products to generating ideas and from the production of goods to specialized knowledge. While I feel I have a valuable skillset, my skills are always changing and evolving. I rely on my ability to problem-solve, write, organize, and plan. I also have gone back to school to update my knowledge and learn the latest tools as a graduate student in technical and professional communication.
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