My (dream) office: Starbucks!
Posted by Roger Renteria
Apologies on this being late. It’s been a trying week with elections, social media feeling the crush, and mental digital exhaustion.
My thought of Starbucks: meh, but they have two things going great for them:
- Coffee and food to keep you going throughout the day
- Fast internet and a high-paced environment you can drown in to get your work done
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I remember for two years, my job was mostly telework. Instead of sitting around inside of my house, I explored the country a little bit because all I needed was an internet connection and a power outlet. Starbucks was a consistent place to work in. One of those years, I spent about three months away from home. I’d hop on a plane, spend about a week somewhere, do work at a coffee shop and move to my next stop.
I became one of those people, a knowledge worker that was “disconnected from desk and office spaces” (Pigg, p. 69) using a technology “outside traditional spaces” (p. 74) such as a coffeehouse. Unfortunately, this teleworking position prohibited the use of social media and as such, I kept a quiet lid on my opinionated social media posts for fear that someone might use it against me. Also my work thought that social networking sites were ‘‘productivity killers’’ (Skeels and Grudin, 2009 in Ferro and Zachry, p. 18) and they blocked those sites on the network.
Fast forward two years later at my current job, I’m encouraged to use social media because I happen to manage the brand of the community college I work at. I think it has been extra special that I have that responsibility as well as being a technical communicator. I agree with Bernadette Longo that as a technical communicator, my “practices for making and sharing information [has] effectively redefined [my] work” (p. 23). I write in ways that I never imagined I would write and I’ve transformed myself into a technical marketing communicator (that’s a mouthful to say).
For example, when we rolled out our fall enrollment campaign, we had to change the way we marketed online because it was different than what we did in the past and we learned new skills. Rich Maggiani says it best: “in a social media setting, the skill set of the technical communicator grows” (Maggiani in Longo, p. 23). I couldn’t agree with him any more! I had to learn the ways of Facebook, Twitter, and Instagram advertisement, understand the reporting tools to get data from our advertisement campaigns, and coordinate with multiple divisions in our department to prepare the ad slots. A lot of work and planning went into the campaign and my part was just a small subset of a larger marketing effort.
In retrospect, will it be too much for me to handle and take care of developing all of these new skill sets? My tool belt is quickly filling up with too many skill sets that I’m afraid I may have to drop a few and focus on specific ones. Perhaps I can find a couple of them that are of interest to me and I’ll put my best effort into skilling myself in that domain. I am quite lucky our work provides us with that type of opportunity frequently.
Moving on to learning using new tools. I was intrigued that to know my sentiments are the same as “knowledge workers who do not have access to enterprise-sponsored, proprietary systems (e.g., freelancers), but they are also used by many who—for various reasons—choose to use services not sponsored by their employers” (Ferro and Zachry, p. 6).
Perhaps I can share some insight on the reasons why we choose to use alternative services:
- Tools are often faster and feel modern
- Services are available on many devices instead of one
- Systems are more reliable
- Rules on how to use services are less strict
- Free to use
I’m sure I’ve made every single IT worker in the world cringe at my reasons. But it’s true, I’ve dealt with email that doesn’t work, clunky tools that waste my time, and the need to have a mobile version for my on-the-go lifestyle. Lastly, if services are free to use–you can’t beat free (unless a software company paid you). I know my latest experience with Office 365 has made me consider using it more often than Google Docs at work. There’s much more IT can improve to change my reasons and get me back to using tools sponsored by my employer.
In conclusion, we have so much power in front of our computers that it’s unbelievable. I wish one day we can reflect on this and see that we have it very good right now. I’m not sure what the future will bring us. I predict it will be a melding of technologies that look like one huge amalgamated blob of technology that we hook up to.
Maybe I’ll grab a Pumpkin Spiced Latte and work from the virtual office for a change of pace and ponder more about the scary future of our technical communication tools.