Using Social Media to Teach Technical Communication
Posted by Gina
The Hurley and Hea (2014) article is one I used for my final paper in English 720 last semester:
I really think the idea of incorporating social media into technical communication courses is extremely beneficial to the students and the professional world. Companies need technical communicators who are experienced and skilled in the use of social media! As I’m sure will be evident by the case studies later in the semester, many companies are not using social media in ways other than marketing. There is a whole world that could be opened up if social media was utilized to communicate directly with consumers to better companies’ products and knowledge of what is working or not. Additionally, social media can be used to disseminate information (and allow interaction) about troubleshooting, common issues, instructional information, etc. The benefits of companies adding these types of post to their existing social media (or adding social media if they still do not have any) could be immense. That’s what my final paper for ENG 720 was about (along with the rhetorical uses of social media for technical communicators and companies). The incorporation of social media courses into technical communication programs is essential if these changes are to be made.
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