Who Are You?
Posted by danalivesay
What is it?
In Professional and Technical Communication in a Web 2.0 World, authors Stuart Blythe, Claire Lauer, and Paul Curran (2014) pointed out graduates of this degree “…often begin their careers by gaining experience at several jobs or…struggle to find full-time or stable employment in the current economic market” (p.266). While I believe all of us start out in that scenario, Technical Communication, unlike more specialized degrees, is misunderstood by employers and often students themselves. When someone asks what degree I’m earning I know this will be a conversation rather than a statement. Say Technical and Professional Communication and even my college colleagues aren’t clear on what I’m studying. So I explain that for my purpose it’s primarily professional writing for technologies, business communication, media, and scientific fields, and incorporates rhetoric, ethics, and theory to deliver concise content.
What to do with it?
“What will I do with it?” they ask. So I explain relevancy to website revision, and moving into a faculty position to teach English. “Why not an English degree?” Well, I don’t care for literature (although I’m a voracious reader of it), and don’t want to be pigeonholed as an English instructor. “So why study technology?” My God, it’s gets tiring. But the point is that Technical Communication is not an easy degree or field to describe. Similarly, with my BA where I double-majored in Public Administration and Management, everyone understood Management – but Public Administration? So after awhile I went with “It’s Business Administration without taking quantitative methods.” Whew. Must have been widespread confusion because St. Leo University no longer offers the degree. No wonder students have a hard time defining what they do and finding relevant jobs. As Bernhardt (2010) found, “Our graduates are getting jobs, but it is becoming ever more difficult to say just what kind of jobs are out there and what kinds of skills they demand” (as cited in Blythe, Lauer, and Curran, 2014, p. 266).
(Mari Pierce-Quinonez, “What You Need to Know About Management” https://www.techchange.org/2015/06/16/knowledge-management-explained/)
Confusion continues as communicators embrace new media, roles, job opportunities, and trying to define themselves to meet employer needs. The “typical” communication is no longer. Communicator jobs are not only in flux, but non-fixed. In Coordinating constant invention: Social media’s role in distributed work, Spinuzzi (2007) stated, “Recent scholarship has explored how the ‘‘distributed’’ nature of this work affects career trajectories and work practices of professional and technical communicators (as cited by Pigg, 2014, p.60). Meanwhile, Pigg (2014) considers the decentralization of ”typical” office work, and see’s todays’ “symbolic-analyst” workers method of social media use to be whatever they need, accessed wherever they want. Additionally, Pigg (2014) found, “With knowledge workers increasingly disconnected from desk and office spaces on the one hand, and with contract and freelance work on the rise on the other, professional communicators whose work is symbolic-analytic often face a dual burden: composing an immediate time and space to conduct their work and overcoming a long-term lack of stability related to future professional opportunities” (p. 69).
(Scott Abel (2013) “Technical Communication 2012: Our Biggest Challenge Is Thinking Differently About Being Different” http://thecontentwrangler.com/2011/12/13/technical-communication-2012-our-biggest-challenge-is-thinking-differently-about-being-different/)
Will it matter?
What will Technical Communicators face? Blythe et. al, (2014) indicated, “Job titles that seem to have arisen more directly from a Web 2.0 economy include social media marketing manager, SharePoint engineer, social media consultant, content strategist, knowledge base coordinator, and Web content editor” (p. 272). In their “tcworld blog” ), The evolution of technology, authors Monalisa Sen and Debarshi Gupta Biswas (2013) stated, “technical communication has transitioned from a conventional author-reader engagement to a realm of social collaboration.” Additionally, they redefine technical communication stating “With the use of Wiki and Web 2.0 concepts technical communication has transitioned from being instructional to interactive. A technical writer has truly become “an honest mediator between people who create technology and who use technology” (Sen et al., 2013).
Who Are We?
For me, “Instructional to interactive;” nicely captures the new realm that technical communication has reached, while seamlessly tying in traditional purpose. Yet it makes me wonder – will the roles under this umbrella title continue to swell until communicator means little? Will Technical and Professional Communication become another degree that disappears? What does this mean for us? As the great Roger Daltry asks “Who Are You?”
What do think?
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