Where we are, and where we’re going

Businessman and business sketch

Technology, the world and its people are constantly changing and advancing. Technical Communication is no different. As we transitioned from the industrial age into the information age, so will the standards of technology and technical communication.

I feel as though technology, Technical Communication and education are intertwined. As technology became more widely used, distributed, more affordable, as well as more complex, so did the job of Technical Communicators. In the past, technical communication was limited based on the technology at the time, but with the evolution of personal computers, better software programs and eventually the Internet, technical communication had to evolve as well. Those who could not make this transition from commodity work to symbolic-analytical work were unable to remain in this field of work. Education would become a determining factor on whether someone could remain a Technical Communicator for a company. Companies valued professionals who could do work that could not be easily outsourced to other countries, that did not need to be micro managed or have heavy supervision, who could work in groups, who understood current technology and most importantly, could adequately explain this information to costumers without difficulty.

Costumers became an important part in how information was being distributed. In the past technical communication was distributed in its printed form with limited ways to be customized but as technology evolved, it became more flexible and easily individualized. Costumers no longer even needed to look at an owner’s manual for certain products or call a hotline. All they needed to do was go online, find a message board and look for the answer to their questions. This made life for the costumer easier and more convenient, however it does have the negative effect of dehumanizing the costumer service and costumer relationship.

Globalization was another reason for this shift in technical communication. As our world became more connected, companies did not need to only rely on in house professionals, they began to seek independent contractors to do jobs on specific projects and even outsource those jobs to other countries. I see the pros and cons of doing this. The pros would be that with the decrease of Technical Communicator employees there would be less, layoffs or retraining of newly hired employees. There would also be less benefits or pension plans companies had to give out to long-term employees. This would be beneficially for the company but potentially bad for potential employees. The con would be that with the loss of management positions, Technical Communicators have more responsibility and have less room for error. This could be detrimental for company who hired a Technical Communicator whose performance is subpar.

As the world continues forward so will technology. Each year companies like Microsoft, Apple, Sony, Nintendo and Samsung, produced more advanced and unique items for public consumption. A Technical Communicator’s skill and education will have to continue to advance and improve to keep up with demand for these products. They have become more flexible, creative, versatile and educated. A Technical Communicator has evolved and will continue to do so for the foreseeable future.

Posted on September 27, 2015, in Digital, Society, Technology, Workplace. Bookmark the permalink. 1 Comment.

  1. “Costumers no longer even needed to look at an owner’s manual for certain products or call a hotline. All they needed to do was go online, find a message board and look for the answer to their questions.”

    I think this is true, but what about older customers who don’t immediately think to seek out info this way? I know when I got an ipad case that was tricky to put on, I googled it expecting to find an official manufacturer PDF but ended up finding the answer via a YouTube assembly video. I’m only 40 and that definitely dehumanized things the way you mention. My Dyson vacuum is the same way. In an attempt to be simple, they’ve gone minimalist and not provided any help at all.

    I totally agree that writers are being asked to do much more than before, but I also think those in tech comm who work with engineers and developers need to be focused on the variety of audiences they have and evolve accordingly. Not everything has to be techy or social media-based.

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