The digital divide and how technical communicators can help close it

My paper was inspired by my personal experiences from working in the mobile sales industry and encountering people from all types of different backgrounds that did not know how to use their mobile devices for basic functions. The main complaint I heard from each of these people is that the instruction manual that comes with the phone is not helpful. My paper discusses the vast differences in the technological skill levels of people and seeks to discover ways that technical communicators can improve or wholly change their methods to better help people master new and emerging technologies.

Posted on December 14, 2014, in Uncategorized. Bookmark the permalink. Leave a comment.

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