We’re the assembly line
Posted by scottc0957
William Hart-Davidson’s article on content management was the most readable of our texts this week. Honestly, I didn’t really understand the first two, or when I thought I did, then I read more and completely lost what I had grasped. But Hart-Davidson’s piece was surprisingly a piece that followed technical communication practices and actually made sense (sidebar: anyone else disillusioned by how we’re reading articles by renowned experts about technical communication, the art of talking to users in the layman’s terms, only it’s all garbled academia? And yes, I know the audience is also academics; I just see the irony).
But good on Hart-Davidson when he said that “companies live and die based on how well they communicate” (p.135). And how he says communication is “why they [companies] operate” (p. 135). Yes, please! The challenges he outlines when it comes to a successful content management system are ones that I encounter daily at work.
While we have a network (two, actually) and shared folders, we do not have a company-wide protocol set in place to find the information needed. My day has at least one request for me to email a document to someone that is already on the shared drive. There is no documentation in place to determine where different content pieces have been placed (online, different ad pieces, etc.), and after reading the article, my takeaway is to organize our assembly line, to make it more efficient so that we can be a better end product for consumers.
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