Technical Communication & Social Media

Technical Communication and social media seems to be the trend many organizations are following. Using social media platforms to store and update technical documentation is much more convenient, user friendly and accessible than the traditional manuals. Since most social media sites are compatible with mobile devices, this makes technical documentation that much easier for users to access.

Posted on September 15, 2014, in Uncategorized. Bookmark the permalink. 1 Comment.

  1. I work in enterprise network security and we are struggling with figuring out the right amount of information to use in social media. We are creating policies to define what is acceptable and who “owns” it (i.e., marketing, customer support, training, or content development and delivery). as we don’t want to have four similar Facebook pages for our company. I recently read this article, and I think the author makes some good points about corporate social media policies.

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