My Final Blog Post – What I learned
The topic I choose for my final paper related to Objectives 1, 2 and 5. In this paper I examined the aspects of selecting, creating, and maintaining a Knowledge Management System. This relates to the course objectives 1, 2 and 5 in the following ways:
Objective 1 relates to the way new digital technologies affect writing, specifically technical and professional communication. Most writing being completed in the Knowledge Management System will be technical writing. It will be related to how to perform certain tasks and how specific pieces of functionality work.
Objective 2 relates to the way digital technologies will change the technical writing workplace. With the implementation of a new Knowledge Management System, this changes the way we write based on the types of text the new system can handle.
Objective 5 relates to the consequences of these new technologies for writing, managing and distributing information/knowledge to online audiences. My experience with Knowledge Managements systems is that each has a customer facing option. We create content on our side and then it is available for our customers to use when and where they have the time.
Knowledge Management Systems are an important piece of a software knowledge transfer. A knowledge management systems allows software development/support staff to create content for dissemination to the internal customers and/or customer base. This report provides an overview of things to consider when looking at selecting, creating and maintaining a knowledge management system. Also included is a compare/contrast of Sansio’s current Knowledge Management System to Parature, the lead in what is being selected to replace it.
As could be seen throughout my blog posting, I had a hard time with this class. It took a while for me to get the AHA Moment that really connected it all for me. I think part of my issue was I was looking at this as a Social Media class and the more I thought about it, the more I knew Social Media was not going to be used in my job. It took a while for me to break out of the Social Media and think about it as Digital Communication, which includes a lot of what I do in my job.
I ended up really enjoying this class and can’t wait to find a way to apply what I learned to my job.