Location changes audience demands and the Internet can cure depression?
I’ve never traveled out of the country, so I find it interesting the reading this week stated different countries have websites that show information differently, for example they use less pictures. This does make sense to me because I think about living in NJ and traveling to other places within the US. It’s amazing how different things can be in different states. I know NJ is very fast paced and when I travel sometimes it’s like being in a different country! In some places people are much more relaxed and friendly. I liked the example website provided in the reading, but would have enjoyed a deeper dive into examples of websites in different countries and why they are created the way they are. I did some Googling and found a website in Spain and Ireland, and both have a combination pictures and words. It looks like they’re laid out similar to websites that I’d expect to see in the US, so I’m not sure if I’m missing something, or not researching enough sites/locations.
Some of this is over my head information wise as I’ve never built a website, but there’s plenty of information on the web about how to build sites that will be used in different regions and how important it is to communicate with people in their own language. The site below provides a lot of information on this topic.
I find it interesting the readings mentioned that studies haven’t really been done on how audiences are adapting to the digital age. I found the case studies that were done though to be interesting. The one mentioned how they use their support calls to help create content. When I managed a knowledge base I used to do the same thing. I’d go through the customer support ticket logs and listen in on phone calls to see what customers were asking and how they were asking it. This helps get insight into what the customer needs to know and helps build the structure of the knowledge base so the customer could find it. The reading also mentioned that the online environment is designed for quick feedback. This is a very good point because in most knowledge bases users can leave comments or choose to give a thumbs up if the article was useful and a thumbs down if the article wasn’t helpful.
The reading did mention one of the issues with online content is that the information is available for everyone. I don’t think this is true though, as some websites you have to log in to get access to content. It is true that the content can be emailed to someone and be shared quickly and easily, but paper content can be photocopied and passed around too.
I also found The Implications of Mobility study entertaining. I’d like to comment on three points I picked out:
- 58% of business users agreed with “mobile phones restrict my freedom”
I can really understand this comment. I have a work cell phone and I agree it restricts my freedom. For example, there are two big meetings this week on Tuesday and Wednesday I’m managing material for. I’ve been receiving emails/texts and working over the weekend because I’m accessible via my work phone. I feel the days of having a weekend to myself are gone!
- Mobile phones blur the boundary between public and private space
I agree that it seems people have private conversations in public places. Just waiting online at the grocery store you can hear more about a person than you need to.
- Internet could reduce depression by providing a means to obtain social support
I’ve never thought about the Internet being helpful to people in this way, but I guess it really could. I think if someone is being bullied and they find a support group and bond with people, it really can turn their attitude around. Even if they’re talking to someone across the globe, it’s someone that relates to them and understands them.