The evolution of the web and user experience
Posted by amodioc0599
It’s interesting to read about the evolution of computers and the web that was in the Digital Literacy for Technical Communication reading. I think we forget with the modern technologies we have and how fast paced our lives have become that we used to have bulky desktop computers that allowed us to check email via dial up, and had to read a printed instruction manual instead of Googling something and finding a YouTube video on it. An example of this is when I was trying to figure out how to change the air filter in my car. I took my laptop out to my car and followed along to a YouTube video of someone doing it. It’s hard to believe the Internet wasn’t always a thing and wasn’t super fast, just a few years ago. Now it seems like we rely on the web for everything.
This is why user experience is so big today. Companies spend a lot of money and are constantly working on their website to make it inviting and customer friendly. If people can’t find anything on your site or don’t find it appealing, they’ll go to another site they do find easier to use. The web competition is huge. I think this is why we’ve seen an evolution of graphics and images on the web. For example, when people are shopping on the web they want to be able to see a zoomed in image of the item they’re looking to buy so they can see the quality, color, material, etc. Take the image below for example, who really wants to spend time on this site to do anything?
I had to laugh when I read in the section in the Qualman reading on who cares what I’m doing? I think that often when something happens in my life. I think who cares, why do they want to know? But social media is a way to keep in touch. So while people might not care if I went to Starbucks today, they care that you had a nice dinner with your family to celebrate something. I also liked the point of using social media to kill time. I find anytime I have to wait somewhere I use my phone to pass the time. I noticed even while waiting for a table at a restaurant, parents will have their kids watching TV on a tablet to keep them busy.
We’ve become such a digital world. I’ve seen that in my time as a technical writer. We had to transition from sending printed documentation to building an online knowledge base. People expect to be able to use the Internet to find what they want, whenever they want it.
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