Spilka Chapter 9
I have to admit I was confused through much of Spilka chapter 9. As I read the six ethical frames Katz and Rhodes outlined I had a hard time trying to figure what some real-life ethical issues of that frame would be. Even when Katz and Rhodes gave examples I had a hard time figuring out what the ethical issue is. For example, in the means-end frame they say, “The primary ethical issue is whether the technical end justifies the technical means” (P. 234). Maybe I am stupid, but I don’t get it. I guess what they are saying is is the outcome of a new technology actually benefit the customer or does it hurt the customer? I guess because they allude that an end needs to be more then just technically advantageous, useful, or expedient.
I have an example from work that might fit into this category. A week or so ago my Vice President/Chief Information Officer decided she did not want to do her weekly e-newsletter that was sent to all of our staff anymore. Instead, she decided to start blogging and sharing information on Google+. By blogging and using Google+, my VP/CIO is saving time, but it she is hurting the rest of the organization because people are now responsible for actively seeking her announcements. In the past, they would have her announcements delivered right to them.
In addition, her newsletter always contained staff updates (e.g, who’s leaving now). Now, she wants us to post staff updates on Google+. I can see this as an ethical issue because staff updates should be private and Google+ by nature is not private because people can share posts with others.