Spilka Chapter 2
After reading chapter 2 on the effects of digital literacy on the nature of technical communication work I concluded that change is inevitable in technical communication realms. The chapter explained that most documents were written with the assumption that their audience consisted of technologically savvy users. This gives the writer less work because its use did not have to be explained. I like the ease of work in all areas. Spilka mentioned the replacing of old industrial modeled organizations by support organizations with specialty in managing customer’s interactions with service and product providers. This is the reason of ease of work because all I have to do when taking vacations is to get on the internet and keep in touch with a support person who already has on file my preferences for all of the services to do everything for me. The chapter emphasized on the tutorials and three-dimensional user interfaces. Spilka mentioned that technical communicators need to reshape their status by learning technologies and methodologies like single sourcing. Single sourcing is good because it is the use of one single document as the source for multiple kinds of product support documents
Such as manuals and online help.
Outsourcing has been part of technical communication for a long time. The meaning of outsourcing: it is an effort to improve the bottom line so that a company’s profits will be higher and its stock will be more attractive to investors. Spilka brought brilliant points about methods to prevent technical communicators prevent their jobs from being outsourced. The strategy is to make sure that they do symbolic analytic work instead of commodity work. Commodity work includes routine writing describing the features and functions of a product.